Our Commitment to Quality
Canway is committed to quality and our Best Practice Team is focused on initiatives, which strive to continuously improve the quality of service received by our customers.
Canway’s Best Practice Team
The Best Practice Team works with a range of quality projects designed to provide a service that exceeds our customers' expectations.
Listening to our customers
Every month we speak to a sample of customers that we have moved to measure every aspect of our performance, from taking an enquiry, the move survey and the move itself.
Auditing our performance
Our management team maintains a close relationship with our customers by attending random audits of moves in progress to measure our performance against a range of standards.
Quality improvement plans
The Best Practice Team learns from the information that is collected from our customers and feeds this information into quality programs designed to define best practice. We create regional action plans to improve individual performance of our employees and process changes to help ensure our service is as efficient as possible.
Customer service champions
The feedback we receive from customers allows us to recognize exceptional levels of customer service delivered by our employees each month and our Champions Award Scheme encourages a culture that puts our customers first.
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