Developing enthusiastically satisfied
customers all of the time
HOW WE TREAT OUR CUSTOMERS
Outstanding customer service is a top priority at Canway. We strive to make every customer’s experience pleasant and fulfilling, and we treat our customers as we treat one another, with respect and dignity. This means, for example, that we never harass or discriminate against our customers.
The company’s training and education courses offer more information about Canway’s customer relations policies and philosophy. If you have any questions or concerns in this area, please contact your manager or call the Helpline.
CANWAY’S QUALITY AND CUSTOMER PROTECTION
Quality is the hallmark of Canway and all of our services. Our customers rely on Canway’s quality and have come to expect the finest services from us.
You can do your part by following all proper procedures relating to the moving, packing, unpacking, storage, handling and preparation service of Canway, by working to ensure clean and sanitary conditions in all our facilities, truck fleets and by continually exploring ways to maintain and improve Canway’s quality standards and practices.
Please notify your manager immediately if you become aware of anything which suggests that a product may pose a danger to health or safety. Canway has established procedures for such situations, and your manager is aware of the appropriate steps to take.
Information provided to you upon hire and in the Canway Safety, Security and Health Standards manual contains guidance for dealing with disruptive customers and other situations that may threaten the safety of our customers or our staff.
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