A Canway Customer Service Associate is a critical part of Canway's mission to deliver world class customer service to all Canway customers. In a fun and fast-paced environment, this position requires heavy phone communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.
A Customer Service Associate will:
Demonstrate clear and polite written and oral communication
Escalate customer issues appropriately and correctly
Maintain a positive and professional demeanor and portray the company in a positive light
Demonstrates knowledge and use of departmental resources, policies and procedures
Understand and correctly use Customer Service Tools
Maintain acceptable call lengths, while remaining friendly and informative
Maintain quality and productivity at or above published standard for skill group
Provide contents that meet Canway’s expectations for quality
Staff entire phone shift and correctly for all breaks, meals, meetings and events
Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions
Demonstrate appropriate sense of urgency for email response times and phone service levels
Perform all other duties as assigned
Qualifications
High school diploma or equivalent
Six months or more experience with customer service required
Basic computer skills & knowledge of the Internet required
Excellent Internet Navigation Skills
Basic Typing/Keyboarding skills
Proficiency in Microsoft Outlook and working knowledge of MS Office applications
Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality
Significant phone and online customer service experience preferred
All interested candidates, please send a cover letter and resume to: employment@canwaymoving.com Be sure to put the job description in the subject line.
PLEASE NOTE: The information collected is for internal use only. Your information will not be sold or distributed to anyone.
Description
Moving Consultant
Job requirements
Strong knowledge of all of the products and services offered by Canway, and the ability to sell these services to our customers both over the phone and in person
Understands the claim process and answers customer enquiries as a liaison with the claims coordinator
Preparation and submission of reports as requested from time to time by management
Accurate estimation of weight of household goods shipments
Accurate and complete submission of all estimate/sales related paperwork
Understanding of and ability to counsel government transferees on the policies where it relates to moving and storage of their belongings
Other duties as assigned from time to time
Qualifications
Grade 12 or equivalent experience
Excellent written and verbal skills
Strong organizational and communication skills required
Basic computer literacy
Strong customer service aptitude
Possess valid drivers license and has own transportation
Moving experience is a definite asset, but willing to train the right candidate.
The above position is full time 40 hours per week, base salary with commission and reports to Branch Manager. We offer a competitive salary, comprehensive benefit package after 3 months of employment, and paid training.
All interested candidates, please send a cover letter and resume to: employment@canwaymoving.com Be sure to put the job description in the subject line.
PLEASE NOTE: The information collected is for internal use only. Your information will not be sold or distributed to anyone.
Description
Revenue Clerk
Our Head Office requires a full time Revenue Clerk
General Description
Processing of applicable revenue designated for Canway Transportation
Scan fax or mail documents as requested
Provide customer assistance as required regarding the move files
Audit designated files
Responsible for monitoring/clearing account and keeping on top of payments received and moves processed. Research variances
Process move files for employees pay
Invoicing of accounts
Requirements
Will require sitting for extended periods of time
Repetitive hand movements for data entry
Infrequent lifting & carrying of file boxes weighing up to 25lbs
Command of English language both verbal & written
Work Experience and Education requirements
Participation in Health and Safety Training Initiatives
Intermediate level computer skills & working knowledge of the internet & email
Recognized graduate of an accounting based program or equivalent experience
Above average communication skills
A minimum of 1 year industry experience in revenue distribution & processing desired
Working knowledge of tariff interpretation & Broker pay desired
Complete various revenue policy courses as required
The above position is full time 40 hours per week, reporting to the Revenue Supervisor.
All interested candidates, please send a cover letter and resume to: employment@canwaymoving.com Be sure to put the job description in the subject line.
PLEASE NOTE: The information collected is for internal use only. Your information will not be sold or distributed to anyone.
Description
Accountant
Our Head Office requires a full time Accountant
General Description
Weekly A/R comparison reporting
Collection of COD and Storage accounts receivable accounts
Fuel invoice coding and keying on a weekly basis for six vendors
Government statistical reporting as required
Review and verification of the month end accruals for Payables and Revenue
Back up for month end journal entries
Back up for monthly financial statement preparation
Provide assistance and cover off for Accounts payable
Analysis and reconciliation of income statement accounts
Analysis and reconciliation of balance sheet accounts
Assistance with year end preparation
Other projects as assigned
Physical requirements
Will require sitting for extended periods of time
Repetitive hand movements for data entry
Infrequent lifting & carrying of file boxes weighing up to 25lbs
Command of English language both verbal & written
Work Experience and Education requirements
Participation in Health and Safety Training Initiatives
Intermediate level computer skills & working knowledge of the internet & email
Recognized graduate of an accounting based program or equivalent experience
Above average communication skills
A minimum of 1 year industry experience in revenue distribution & processing desired
Working knowledge of tariff interpretation & Broker pay desired
Complete various revenue policy courses as required
The above position is full time 40 hours per week, salary, and reports to Controller.
All interested candidates, please send a cover letter and resume to: employment@canwaymoving.com Be sure to put the job description in the subject line.
PLEASE NOTE: The information collected is for internal use only. Your information will not be sold or distributed to anyone.
Description
Senior Specialist - Product Marketing
Position Overview
Senior Specialist - Product Marketing is responsible for managing our
marketing strategy and positioning for a suite of mobility products and services. This role is responsible for the market positioning of a suite of products and services and executing cross-functionally on our short-term marketing plans with a core focus on quarterly campaigns in order to increase overall sales and revenue while managing cost and churn.
Responsibilities
Manage the quarterly marketing campaigns for the suite of products and services
Create clear product and competitive positioning statements to leverage in our external communications
Work closely with our marketing communications team to develop collateral and advertising messages. As well as collaborate with Retail
and
Corporate Channels, Operations, and Web on product specifications for the communication of new products internally and externally
Analyze and assess potential campaigns to prioritize marketing efforts
Mentor, evaluate and develop your teams
Required Knowledge
Sound knowledge of relocation and logistics
Required Skills & Abilities
Ability to work in a fast paced environment
Solid project management skills and attention to detail
Outstanding analytical and quantitative capabilities, including business case development and financial analysis
Strong problem identification and problem solving skills required – knack for taking unstructured vague ideas, crisply defining them, and quickly scoping costs/benefits
Excellent communication skills required (Presentations, written and verbal)
Takes initiative, self-directed
Effective interpersonal and organizational skills working within cross-functional teams
Required Professional Designation/Certification
Undergraduate degree required (preferably analytical in nature), MBA and/or consulting background an asset.
Required Experience
2-5 years experience in consulting, marketing and/or product management, preferably with recent experience in logistics or relocation fields.
All interested candidates, please send a cover letter and resume to: employment@canwaymoving.com Be sure to put the job description in the subject line.
PLEASE NOTE: The information collected is for internal use only. Your information will not be sold or distributed to anyone.
Description
Fleet Maintenance Specialist
Based in the Support Center the incumbent is responsible for supporting Canway’s corporate branch in controlling their fleet maintenance expenses while ensuring maximum up time of the fleet.
This will be accomplished through:
Ongoing training of branch/regional/corporate operating personnel in fleet management practices
Ensuring adherence to standard operating procedures regarding circle checks & preventive maintenance inspections
Managing vendor relations
Expediting repairs
Optimizing warranty recovery
Confirming reasonableness of time and materials charges on major component repairs & replacements
The Fleet Maintenance Specialist will work collaboratively with the Corporate Fleet Manager and our third party vendors to ensure that decisions made regarding repairs, refurbishment and or replacement of the fleet are the most cost effective solutions to ensure the longevity of the truck fleet.
Specific Duties
Support the administration of the third party truck maintenance program
Manage the external warranty process through the third party vendors
Manage the maintenance help desk
Support the branches with vendor management at the local level
Administer TRS including new vehicle input, vehicle transfers, etc.
Produce and analyze reports from TRS
Monitor open repair tickets, investigate and resolve on a timely basis
Monitor and investigate vehicle down time
Support the vendor invoice review process
Support the fleet maintenance budgeting process
Support the truck registration and reporting process including titling, registrations, special permitting and fuel tax reporting
Support the maintenance department training initiatives
Special projects as required.
Qualifications
Minimum 5 years experience in medium & heavy truck (Class G, D & Z) maintenance as licensed mechanic, lead hand or service advisor
Experience in dealing with dealers, manufacturers (OEMs) and third party repair shops on costs and warranty recovery & policy adjustments
Experience managing a geographically dispersed truck fleet
Skills and Knowledge
Knowledge of medium & heavy truck warranty process
Knowledge of truck repair maintenance standards, including standard repair times and parts costs
Good working knowledge of Microsoft Office suite (Excel, Word, PowerPoint)
Understanding of financial statements (profit & loss, general ledger)
Education
Licensed truck and coach technician preferred
Certified warranty administrator an asset
Excellent communicator- both written & verbal
Able to handle multiple priorities
Process oriented
High sense of urgency
Attention to detail and accuracy
Change agent- focused on continuous process improvement
Team player
All interested candidates, please send a cover letter and resume to: employment@canwaymoving.com Be sure to put the job description in the subject line.
PLEASE NOTE: The information collected is for internal use only. Your information will not be sold or distributed to anyone.
Description
Warehouse Manager
We require a full time warehouse Manager that is organized & can take charge and work independently. Be a part of a fast growing moving company. We offer competitive wages. The ideal candidate will have 3-5 years experience in the “Moving & storage Industry”, a current standup and sit down forklift certificate and a valid class G ON drivers license.
In this role some of the responsibilities will be to:
Liaison with dispatch for scheduling of inbound and outbound shipments
Advise dispatch of shipments received and shipped
oversee the receiving & inventory of inbound and cross dock shipments
Maintain inventory of packing materials and equipment
Supervision of paperwork compliance and policy & procedures
Container Depot duties
Ensure warehouse & yard is kept clean and organized
All interested candidates, please send a cover letter and resume to: employment@canwaymoving.com Be sure to put the job description in the subject line.
PLEASE NOTE: The information collected is for internal use only. Your information will not be sold or distributed to anyone.
Description
HR Specialist
Position Overview
This is a strategic leadership position responsible for supporting our Head office location. Role will be key HR contact for supporting employees and management in HR related matters including employee relations, performance management, recruitment, retention, compensation and benefits.
Employee Relations
Supports managers/supervisors and employees in HR related questions and inquiries. Plays a key leadership role in communication of Canway's values and traits in alignment with Canway's Code of Conduct outlined through policies and procedures. Partner's with core functions to drive consistent practices through; Legal, Compensation, Staffing, Benefits and HRIS.
Must maintain a strong level of independent judgment and develop trust with managers and employees; must be resolute in handling confidential information. Coaches managers/supervisors on employment related matters.
Staffing
Works directly with management to determine staffing needs. Leads managers/supervisors through verification of accurate job descriptions and requisition approval process through our online system (HR Smart). Role partners with Compensation on verifying accurate market data to recruit and retain key talent.
Succession Planning
Responsible for conducting mid-year organizational development review (ODR) sessions. Position will work closely with managers/supervisors to develop and implement developmental plans for key associates.
Talent Management
Supports our talent management system (TMS) by training managers and new associates quarterly. Helps drive our focal review process through communication and coaching to both managers and employees of our unique online system. Communications help drive associates to set consistent goals and objectives with quarterly fast feedback and annual review process.
Other
Responsible for training corporate initiatives such as annual orientation, system upgrades, TMS etc. to employees and managers. Strategic partner with management team while participating in management/staff meetings, evaluating business needs and recommendations to meet established business goals and objectives. Other projects as assigned.
Qualifications:
BS Degree preferably in human resources or related field. An MBA and/or PHR is a plus
7 or more years of HR generalist experience. Preferably experience servicing specific client groups, departments or functions, either in a corporate or business segment setting.
Ability to travel domestically
Keeps current with labor legislation and industry trends in HR. Proficient understanding of employee/labor laws; EEO, FLSA, ADA, FMLA, HIPPA
Strong oral, research and writing skills required
Ability to effectively communicate with all levels of the organization
Create positive climate between employees at all levels of the organization
Knowledge of Ceridian/payroll/HRIS a plus
All interested candidates, please send a cover letter and resume to: employment@canwaymoving.com Be sure to put the job description in the subject line.
PLEASE NOTE: The information collected is for internal use only. Your information will not be sold or distributed to anyone.
